Renewal Manager

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. We are looking for a Renewal Manager to join our customer‑focused team to manage subscription renewal processes for an assigned portfolio, ensuring high retention rates and maximizing contract value.

We are a flexible, hybrid workplace that encourages in‑person collaboration. This role is expected to come into our Santiago office one day per week.

Key Responsibilities

• Own the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction.
• Partner with Customer Success Managers to execute success strategies that drive software adoption and business value.
• Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships.
• Collaborate across multiple teams—including Sales Operations, Account Executives, Legal, and Engineering—to ensure s...