Summary: Temporary Rent Income Recovery Officer role paying £22.84 per hour via an umbrella, based in Sutton, supporting former tenants with arrears recovery within a busy housing service.

About the Role

We are recruiting an experienced Rent Income Recovery Officer to join a busy housing service temporarily. This role is ideal for someone with strong social housing income recovery experience who can confidently manage former-tenant arrears, trace customers, negotiate repayment arrangements, and support effective debt recovery from day one. You will help protect rental income, improve performance, and ensure that former-tenant debt is handled professionally, sensitively, and in line with agreed procedures.

Key Responsibilities

In this role, you will:

Recover former tenant rent arrears, court costs, void recharges, and responsive repairs recharges.

Trace former tenants and negotiate realistic repayment arrangements.

Monitor caseload perf...