The Repair Technician is responsible for inspecting and repairing multiple customer ophthalmic instruments. This also includes repairing and inspecting returned products, loaner inventory, and show units and providing technical support to call center and internal teams.

Have previous knowledge of medical equipment preventative maintenance. This customer‑focused role supports both customers’ needs and company policies. Focusing on time management, critical thinking, quality, and being able to work under minimal supervision. Must be proficient at written communication, i.e., estimates and follow‑ups within internal protocols. This position requires one to be on‑site at our Waterloo office.

Key Responsibilities

• Manage assigned work orders to be closed in a timely manner.
• Diagnose and repair high‑tech medical equipment and instrumentation.
• Prepare and inspect loaner devices.
• Provide technical as...