The Performance Reporting Manager is responsible for developing, maintaining, and delivering operational dashboards and performance reporting for both Contact Center and Claims Adjudication departments supporting U.S. healthcare clients.

This role provides daily, weekly, and monthly visibility into KPIs, proactively identifies performance gaps, and escalates material shifts in production to senior leadership. The ideal candidate is highly analytical, detail-oriented, and hands-on — comfortable building dashboards manually, working directly within client-hosted systems, and collaborating with both internal production teams and client IT departments to ensure accurate and secure data reporting.

This role plays a critical part in driving operational accountability and supporting executive-level decision-making.

This is a hands-on role. The individual will personally design, build, and maintain all dashboards and reporting deliverables and will not rely on a supp...