Job Summary:

The Reports Analyst transforms complex data into actionable insights that support operations, training, and quality performance in a fast-paced BPO environment. This role is responsible for building dashboards, consolidating reports from multiple systems, and conducting in-depth analyses to identify trends and drive continuous improvement.

Key Responsibilities:

• Develop and maintain dashboards and scorecards aligned with business KPIs
• Consolidate data from CRM, WFM, QA, and other platforms
• Deliver accurate daily, weekly, and monthly reports
• Perform trend, variance, and root cause analysis
• Collaborate with internal teams to improve reporting processes and performance metrics
• Ensure data accuracy, consistency, and integrity
• Support automation and documentation of reporting workflows

Tools & Pla...