Location & Conditions

This is an on‑site position. Only candidates residing in Tijuana, Rosarito, or Tecate will be considered. Relocation expenses are not covered. A minimum B2 level of English is required.

Responsibilities

• Receive and process First Notice of Loss (FNOL) claims
• Verify policy information accurately
• Collect and document claim details in the client’s claims management system
• Initiate the claims process and provide confirmation to customers
• Handle inbound calls to answer inquiries and give status updates on open claims

Requirements

• English proficiency at B2 level or higher
• Professional CV in English
• Proficient computer skills (Microsoft Word, Excel, Outlook)
• Strong interpersonal and verbal communication skills focused on quality
• Ability to multitask, stay organized, and prioritize workload
• At least 1 year of call center experienc...