Position Overview

MCI is a leading business process outsourcing company that is hiring customer service representatives to support incoming and outgoing customer service projects for financial services clients. The role involves working directly with banking customers to provide product and account information, resolve issues, and answer questions about banking processes.

Responsibilities

• Handle incoming customer calls, emails, and live chats courteously, promptly, and professionally.
• Listen to customers, understand their needs, and resolve issues.
• Escalate complex issues to the appropriate personnel.
• Achieve first‑call resolution through effective problem solving and call handling.
• Follow client program processes and complete all tasks in a courteous and professional manner.
• Use knowledge base and training to answer questions accurately.
• Create and maintain accurate CRM records of custo...