Our client, a Retail Pharmacy company, is looking for a Representative 2/L1 Help Desk (Customer Service) for their Remote location. Responsibilities:

+ Managing member issues through a ticketing system

+ Meeting service level agreement (SLA) for resolution

+ Utilizing resources to address issues

+ Documenting all interactions

+ Answering inbound calls and making outbound call follow-ups

+ Corresponding with members via email

Requirements:

+ Verifyable High School Diploma or GED Required

+ Minimum 2 years call center environment with 1 year being in a virtual customer service or call center environment. IT help desk support is a plus, but not required.

+ Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.

+ Computer experience is required with proficiency in Microsoft Outlook, Word and Excel....