Overview

The Member Operations Transactional representative at Herbalife will be vital part of Member Operations team, overseeing the after‑sales and records requests received in our CRM system following standard operation processes. This role will be ensuring top‑tier customer service, resolve post‑sales issues, and maintaining accurate distributor records. The ideal candidate is adept at fact‑finding, analytical thinking, and maintaining ethical standards.

Key Responsibilities

• Resolution of customer inquiries, complaints, and post‑sales issues in a timely and effective manner.
• Ensure all inquiries are handled within the SLA´s that have been established, managed within guidelines outlined in the procedures, meeting established quotas, service level and accuracy standards.
• Stay informed and stay current with Herbalife’s Marketing Plan, rules, and policies.
• Serve as a liaison between Distributors & Preferred Members, ...