Core Responsibilities

• Menu & Storefront Excellence
  Execute precise menu updates and modifications (Modifiers, pricing, and photos).
  Guide merchants through the DoorDash Portal, empowering them to manage their digital business effectively.
  Maintain a high level of attention to detail when reviewing and verifying sensitive account information.
• Specialized Hardware & Connectivity Support (Tablet Backup)
  Serve as the primary backup team for Tablet Support, performing end-to-end troubleshooting for merchant devices.
  Guide merchants step-by-step through technical resets and hardware credentialing.
• Operational Mastery & Documentation
  Navigate and manage multiple platforms simultaneously (multitasking expertise).
  Adhere strictly to established workflows, operational procedures, and quality standards.
  Ensure every interaction is documented with professional-grade notes to maintain a Single Source of Truth for ...