As Research Lead at T&F, you will own the qualitative understanding of our users. Reporting to the Head of Product Design, you'll uncover our users motivations, mental models, and unmet needs through interviews, usability studies, and diary studies. You are quantitatively literate enough to work alongside Customer Intelligence and Data Science, knowing when a hypothesis needs qual versus quant and how to triangulate between them.

Research Practice Leadership 

You own research as a discipline at T&F not just as a set of methods, but as a way of thinking that the product organisation needs to internalise. 

• Define and evolve our research practice establishing the standards, methods, and ethical principles that govern how research is conducted across the organisation. 
• Build and maintain a research programme that balances reactive support for active pro...