Job Overview

At Aethos, we believe every great guest experience starts with the first interaction. We are looking for a Reservations Agent to join our team and be the first point of contact for our guests, creating a seamless and memorable booking journey. In this role, you will manage reservations, assist guests with inquiries, and ensure every detail is handled with care, delivering the warm, personalized service that defines the Aethos experience.

KEY RESPONSIBILITIES

• Manage all room reservations across direct, OTA, and corporate channels, ensuring accuracy in the PMS.
• Handle guest inquiries, booking modifications, cancellations, and special requests with professionalism and care.
• Ensure correct guest details, billing instructions, payment guarantees, and rate accuracy for every booking.
• Coordinate pre-arrival communication to personalize the guest experience and collect key stay details.
• Maintai...