Position Overview
Handle incoming calls and emails related to room reservations in a courteous and professional manner.
Manage guest bookings using the hotel’s reservation system, ensuring accuracy and completeness.
Provide information on room rates, availability, packages, and hotel facilities to potential guests.
Process modifications and cancellations of reservations, ensuring all updates are reflected correctly.
Upsell rooms and promote hotel services to maximize revenue.
Maintain up-to-date knowledge of hotel promotions, events, and policies.
Collaborate with Front Office, Sales, and Revenue teams for seamless guest experience.
Maintain guest confidentiality and data privacy in all communications and systems.
Prepare daily and weekly reservation reports for management review.
Deliver exceptional customer service to ensure guest satisfaction and loyalty.
Fluent in A...