Handle all reservation inquiries via phone, email, online platforms, and other communication channels​

Process room bookings accurately in the reservation system in accordance with hotel policies​

Provide guests with detailed information regarding room types, rates, promotions, and hotel facilities​

Verify reservation details, payment methods, and special requests to ensure accuracy​

Minimum 1–2 years of experience in reservations, front office, or customer service, preferably in a 4- or 5-star hotel​

Professional appearance and positive service attitude​

Strong communication and customer service skills​

Detail-oriented with strong organizational abilities