Responsible for individual  reservations

Knowledge of the full process of group booking and assist the team in case of need. This also includes the management of group blocks relating to inventory, payment and group setup 

Handle enquiries via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe. 

Handle any other department issues related to individual reservations (follow up on prepayment, routing, vouchers…) 

In case of need knowledge and preparation of group information sheets (group movements) and briefing of all involved prior to the arrival of the group. 

Ensure that now shows are accurately reported and charged. 

Process and input reservations following...