Job Description

A great Reservations Agent is a customer service and sales-oriented person who enjoys matching resort products to the needs of a varied customers and selling them over the phone most of the workday. They are an active listener who effectively sells our resort to individual customers and assists guests in planning for their vacation. The agent ensures the best outcome of any call by providing additional information or directing a call to the appropriate department or person as needed. The ideal candidate would be interested in the field of hospitality and looking to pursue the path of resort sales.

Essential Functions:

• Respond to all calls, e-mails, voice mails, faxes or requests made in person in a timely, knowledgeable, courteous, and professional manner.
• Provide accurate quotes and information to our customers. Ensure that all customers are aware of our different packages, specials, and applicable conditions; the...