City: Abu Dhabi Salary: 4000 - 7000 AED Career Level: Senior Level Type: Full-time Domain: Hotel Operations Presence: On site

Department Leadership & Operations

Lead the Reservations Department as the Head of Department, overseeing daily operations, team performance, and service standards.

Report directly to the GM on booking pace, department KPIs, demand trends, and system performance.

Ensure operational compliance with Wyndham standards, especially rate code usage, reservation accuracy, and customer service delivery.

Train and supervise team members in upselling, accuracy, and communication standards.

Experience

Minimum 2–3 years in hotel reservations or revenue-related roles.

Proven proficiency in:

• SynXis CRS (rate loading, restrictions, inventory)
• Channel manager operations with two-way connectivity

Skills

• Growth strategies
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