Role Overview
The Reservations Manager leads the Reservations function, ensuring booking accuracy, inventory integrity, and a seamless pre-arrival experience.
Reporting to Sales & Marketing, the role drives commercial performance across all channels while aligning booking flow with operational readiness, including high-value luxury consortia and preferred partner programs.

Key Responsibilities
#Leadership & Team Development#
- Lead, coach, and develop the Reservations team, driving accountability, accuracy, and service excellence. 
- Monitor performance and strengthen team capability through ongoing training. 

#Commercial Performance#
- Drive enquiry conversion and maximize revenue through upselling and effective room positioning. 
- Maintain rate integrity and support revenue performance through accurate data and same-day selling. 
- Oversee luxury consortia and preferred partner bookings, ensuring correct exe...