Place of Work:

Reservations Department

Scope and General Purpose of Job:

Assist the Reservations Manager in managing the daily operations of the Reservations department. This vital role ensures the efficient running of the department, upholding Hyatt International's Corporate Strategies and brand standards. Implement key strategies to maximize room occupancy and revenue, while consistently meeting the high expectations of our associates, guests, and owners.

Responsible to:

Assistant Reservations Manager

Reservations Manager

Responsible for:

Reservations Officer

Main Duties:

·Oversee the accurate and timely processing of all bookings, modifications, and cancellations by the team within Opera PMS and other relevant systems.

·Conduct regular audits of reservation records, guest profiles, and system entries to ensure data accuracy, cleanliness, and strict adherence to privacy policies.

·Manage t...