We are seeking a detail-oriented, customer-focused, and highly organized Reservation, Ticketing & Holiday Consultant to join our travel agency team. The successful candidate will be responsible for managing airline reservations and ticketing services, designing and selling holiday packages, providing exceptional customer support, and ensuring compliance with airline policies and industry regulations while delivering accurate and efficient travel solutions.

Key Responsibilities

Flight Reservations & Ticketing

• Book, issue, reissue, revalidate, void, refund, and cancel domestic and international airline tickets.
• Handle flight reservations using GDS systems such as Amadeus, Sabre, or Travelport Galileo .
• Process ticket exchanges, fare recalculations, refunds, voids, and schedule change procedures.
• Calculate and quote airfares, taxes, ancillary services, and service fees accurately.
• Monitor airlin...