PURPOSE OF POSITION

To manage guest inquiries and reservations with exceptional service ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.

KEY ROLES & RESPONSIBILITIES

Master Revenue & Pricing Strategies

• Demonstrate a deep understanding of pricing principles and revenue management strategies across all segments including Retail Negotiated Leisure Group and other specialized categories.
• Ensure seamless application of rate restrictions hurdles and availability controls to optimize revenue.

Maximize Revenue & Conversion

• Convert inquiries into confirmed reservations through personalized engagement and expert upselling techniques.
• Align reservations with the hotels revenue management strategies to drive optimal performance.

Deliver Bespoke Guest Experiences