Position Summary

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing

As a Reservation Agent you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service options and other solutions to meet Guest and customer needs. Specifically a Reservations Agent will perform the following tasks to the highest standards:

• Convert quickly inquiries into contracted business
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads as appropriate
• Respond to all customers in a highly professional manner including ensuring all reservations are completed accurately and to the Guests expectation
• Provide prompt and efficient service while...