Company Description

Sofitel Al Hamra Beach Resort

Job Description

We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic hospitality team in Ras Al‑Khaimah, United Arab Emirates. In this role, you will be the primary point of contact for guests seeking to book accommodations, delivering exceptional service across multiple communication channels. You will combine your passion for hospitality with strong organizational skills to ensure every reservation is handled with precision and warmth, while supporting our revenue and operational goals.

• Manage individual room reservations professionally and efficiently across phone, email, booking channels, and website platforms, responding with genuine warmth and enthusiasm
• Demonstrate comprehensive knowledge of room types, availability, current promotions, and hotel policies to guide guests confidently and exceed their expectations
• Review and ...