Reservations Coordinator
A Reservations Administrator will work with Guests and customers to respond to enquiries and booking requests in a prompt and professional manner.
**What will I be doing?**
As Reservations Administrator, you will work with Guests and customers to respond to enquiries and booking requests in a prompt and professional manner. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
- Produce quotations and written confirmation to all clients
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Ensure bookings are gua...