Job Description

Our agents’ first contact for their hotel journey. Curating seamless group events. Delivering personalised, high-touch service that transforms moments into memorable occasions, while building trust and excitement at every stage of the client experience.

Responsibilities

• Work alongside our revenue team in selling group bookings for our leisure market.
• Manage inventory with revenue to assist in selling suitable business.
• Work with our return and new tour series, assisting loading future series, quoting and with the GM on contracts for upcoming seasons.
• Prepare group blocks and manage group rooming lists.
• Send quotes and confirmations to travel agents and clients.
• Monitor and chase outstanding payments, deposits, and prepayments for groups.
• Provide timely status updates on group bookings, cancellations, and amendments.
• Ensure group bookings are accurately reflected...