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Our Holland America Line & Seabourn Contact Centre Operations (CCO) team is in search of a Reservations Improvement Manager, who is crucial in supporting our CCO direction and nurturing a high-performing team. Your accountabilities will include:
Lead improvement initiatives across reservations processes and drive continuous improvement
Deliver and develop training programmes for existing and new team members
Support onboarding and capability building within the team
Conduct audit and compliance activities and identify process efficiencies across reservation systems
Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK08, offered as a full-time position, on a permanent basis, we offer hybrid work including up to three days from home.
Requirements: Your Expertise and Leadership
To thrive as a, Reservations Improvement Manager within...