Work Setup: Onsite (CebuCity)

Shift: Rotating/Shifting

Requirements

• Bachelor's degree
• At least 3 years of experience intravel reservations - customer service in the BPO industry (flight/tours/hotel/rentals)
• At least 2 years in a supervisory/leadershiprole
• Proficient in using GDS platforms
• Sales experience
• Preferably available to start immediately

Responsibilities

• Team Leadership: Lead and supervise the reservations team, conduct daily briefings, and conduct training.
• Operations Management: Oversee daily reservations, including handling inbound calls for inquiries, bookings, modifications, and cancellations.
• Customer Service: Ensure prompt and accurate assistance for guest inquiries, complaints, and requests, providing high-level service.
• Performance Monitoring: Monitor team productivity, adh...