We are looking for a service-obsessed Residences Manager whose instincts have been shaped on the floor of a 5-star hotel. This role sits at the intersection of luxury hospitality and premium residential living — where residents expect the polish of a hotel and the privacy of a home. You will lead the entire resident experience lifecycle, from first move-in impression through to daily engagement, issue resolution, and community feel. Your background in front-of-house management is your primary asset here; this is a role where how you make people feel matters as much as what you get done. 

Requirements

• Own the end-to-end resident experience — from pre-arrival welcome calls and move-in coordination to ongoing daily touchpoints that make residents feel genuinely looked after 

• Lead, coach, and develop the front desk, concierge, and resident services team to deliver consistent 5-star service standards across all shifts