Resident Liaison Officer (RLO)

Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer

Location: Brent, West London

Rate: £23.00 per hour (Umbrella)

Sector: Social Housing | Property Services | Retrofit & Decarbonisation

Mileage: Business mileage reimbursed at 45p per mile

About the Role

We are looking for an experienced Resident Liaison Officer (RLO) to support the delivery of a social housing retrofit programme across West and South West London.

As the main point of contact for residents, you will provide excellent customer service, keep residents informed throughout the works, and help ensure projects are delivered with minimal disruption.

Key Responsibilities

Act as the main point of contact for residents throughout the planned works.

Build strong relationships with residents and provide regular updates on project progress.

Coordinate access and appointments with residents a...