We are seeking an experienced Freelance Resident Liaison Officer (RLO) to support a major fire remediation (recladding) project in Elephant & Castle. The project comprises four residential blocks, and the successful candidate will act as the primary point of contact between residents, the client, and the site team throughout the works.

Key Responsibilities

* Build and maintain positive relationships with residents throughout the duration of the project.

* Communicate upcoming works, programme updates, and any disruptions in a clear and timely manner.

* Organise and attend resident meetings, drop-in sessions, and consultations where required.

* Handle resident enquiries, concerns, and complaints professionally, ensuring prompt resolution.

* Maintain accurate records of resident interactions, correspondence, and agreed actions.

* Work closely with the site management team to minimise disruption to residents.

* Supp...