Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer
About the Role
We are looking for an experienced Resident Liaison Officer (RLO) to support the delivery of a social housing retrofit programme across West and South West London.
Key Responsibilities
Act as the main point of contact for residents throughout the planned works.Build strong relationships with residents and provide regular updates on project progress.Coordinate access and appointments with residents and site teams to minimise disruption.Respond to resident enquiries and resolve concerns professionally and efficiently.Support vulnerable residents with empathy and ensure their individual needs are considered.Maintain accurate records of resident communications and project updates. Candidate Requirements
Previous experience as a Resident Liaison Officer