Resident Liaison Officer – Social Housing Refurbishments

Location: Hatfield
Salary: £39,200 per annum
Contract: Full-Time, Permanent

About the Role

We are seeking an experienced and customer-focused Resident Liaison Officer (RLO) to join our growing team. This is an exciting opportunity to work with a specialist main contractor delivering social housing refurbishment and improvement projects across multiple sites in and around Hatfield.

This is a roaming role, providing variety and the opportunity to support a number of projects simultaneously. While the majority of works involve roofing upgrades and associated external refurbishment works, project scopes can vary depending on client requirements.

As the key point of contact between residents, site teams, and client representatives, you will play a vital role in ensuring residents are fully informed, supported, and satisfied throughout the duration of the works.

Key Responsibilities