We’re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Leeds office with travel to sites across the region. As the key link between our delivery teams and residents, you’ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works.

You’ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption.

Responsibilities

* Act as the primary point of contact for residents throughout the works programme.

* Arrange and attend resident consultation meetings, home visits, and pre-start appointments.

* Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes.

* Handle concerns, complaints and queries professionally, ensuring resident satisfaction.

* Maintain accur...