The KTS Group are seeking an experienced Resident Liaison Officer/Tenant Liaison Officer/Neighbourhood Office to support occupied residential re-cladding, fa ade remediation, and external refurbishment projects.

This is a dedicated site-based role on one assigned project, acting as the key link between residents, client representatives, and site teams throughout the delivery of works.

The Role

• Acting as the primary point of contact for residents throughout the project
• Carrying out resident consultations before works commence
• Explaining programmes, access requirements, timelines, and potential disruption
• Providing regular project updates and communication to residents
• Coordinating access appointments with tenants, leaseholders, and resident representatives
• Managing resident enquiries, concerns, and complaints professionally
• Maintaining accurate records of communications, complaints,...