CLC is delivering a long-term programme of planned maintenance and refurbishment works on behalf of Norwich City Council, working across occupied residential properties. We’re looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme.
This role is critical in ensuring clear communication, managing expectations and supporting residents, particularly those who may be vulnerable, throughout the works.
What You’ll Be Doing
* Acting as the primary point of contact for residents during planned refurbishment works
* Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins
* Providing clear, timely and empathetic updates on works, programmes and access requirements
* Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated
* Managing and resolving resident concerns and complaints professionally and sensitively<...