Resident Reception Coordinator (LEAD Concierge)

Reports to: General Manager

Position Summary

The Resident Services Coordinator (Lead Concierge) is the senior front-of-house team member, responsible for elevating and maintaining the resident experience to a true luxury standard while overseeing compliance-related front desk functions on behalf of the General Manager. This role works in rotation with the Lead Concierge & Resident Services Coordinator to provide front desk and concierge coverage seven days a week. The Associate focuses on real-time front desk operations, visitor and access management, and first line observation of community activity, referring compliance and administrative matters to the Lead Concierge or General Manager.

Key Responsibilities

Resident & Guest Experience

• Deliver a white-glove service experience to residents, guests and visitors.


• Greet all residen...