Manage operations of one Information Center (IC), ensuring 24/7 service coverage, including weekends and University holidays.

Oversee resident and guest services, ensuring professional, high-quality, and responsive customer service.

Assist in developing communication, information, and service delivery strategies for all 12 ICs.

Promote a positive image of RHS and serve as an ambassador for the University.

Build and maintain collaborative relationships with CHAS, FRES, and other University departments.

Communicate with residents regarding events, services, and activities within the building community.

Recruit, hire, train, supervise, and evaluate student staff (Residential Operations Assistants).

Ensure adherence to University policies and safety protocols, while exercising sound professional judgment.