**Job Description**

Join Our Team and Help Create Unforgettable Guest Experiences

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

Position Overview

We are seeking dedicated and enthusiastic Resolution Specialists to join our Contact Center Sales and Support teams. As a Resolution Specialist you will play a vital role in ensuring seamless communication between internal staff and external customers, resolving inquiries, and supporting the Contact Center. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply.

Key Responsibilities

+ Answer incoming calls and emails from both internal and external customers, providing prompt and professional assistance.
+ Serve as the primary point of contact for resolving prob...