Role Overview

As a Resort Host at Banyan Tree Dubai, you are the first point of contact for our guests and play a key role in shaping their overall experience. You will provide a warm, seamless, and personalised arrival and departure experience, ensuring all guest interactions reflect the elegance, calm, and intuitive service standards of the Banyan Tree brand.

You will handle check-in, check-out, guest enquiries, and support the smooth running of front office operations with professionalism and attention to detail.

Key Responsibilities

Guest Arrival & Departure

• Welcome guests warmly upon arrival and ensure a smooth check-in experience.
• Process check-ins and check-outs accurately using the hotel PMS system.
• Escort or direct guests to rooms/resort areas where required.
• Ensure all departure formalities are handled efficiently and professionally.