WFM — Resource Planner and Scheduler

Core purpose: Workforce planning/support role focused on forecasting, scheduling, and capacity planning.

Key responsibilities

• Build and maintain staffing forecasts
• Create and adjust schedules
• Analyze historical and trend data for staffing needs
• Support capacity planning and labor optimization
• Work with operations on schedule changes and planning
• Help ensure the right coverage across shifts and programs
• Support reporting around staffing and attendance trends

Profile / expectations

• More of a shared resource than a dedicated full-time role
• Less time-sensitive than RTA
• Good fit for someone who can support multiple queues/accounts
• Strong analytical and planning skills