As a Resource Planning Advisor, you will help shape how we plan, forecast, and support our Provider Organization. In this role, you will turn data into clear insights that guide staffing, improve service, and support smart business decisions. You will work with operational, finance, and workforce management partners to build practical planning models, identify risks early, and create solutions that help teams serve customers with confidence.

**Responsibilities**

+ Design and maintain demand forecasting and supply planning models that help the organization plan staffing needs and manage service quality.
+ Analyze contact volume, business trends, productivity, cost, and operational changes to identify staffing risks, opportunities, and recommended actions.
+ Partner with finance, operations, and workforce management teams to explain forecast drivers, variance trends, and mitigation plans in a clear and practical way.
+ Lead capacity planning conversations, incl...