Responsibilities

• As a Resource Planning Officer you will ensure maximum network resource productivity and efficiency by using resource planning to achieve targeted service levels.
• Maximise the value of the data held in the systems by analysing it using innovative methods, with management requirements, and extracting insights through creative data‑mining approaches.
• Work as part of a team and follow established operating standards and procedures to meet requirements with high‑quality outputs and contribute to the division achieving its goals.
• Communicate regularly with Contact Centre Operations teams to identify report‑schedule requirements, adherence issues, and their impact on the business.
• Create a plan of action to maintain network and Contact Centre service levels.
• Have a thorough knowledge of Corporate Emergency Response policies and procedures to ensure immediate activation when required during an unforeseen event. ...