Resource Planning & Scheduling Analyst

Derbyshire| Full time Onsite (Mon – Fri) | £32,000–£36,000 + Package

Are you an experienced contact centre Resource Planner or Scheduler with hands on experience using a WFM tool and the ability to influence and protect operational performance and Service Levels by proactively optimising schedules, adjusting staffing profiles and maintaining effective resource plans? If so, this is a first-class opportunity to join an established Resource Planning team.

The role is fully onsite (Mon – Fri) and provides a competitive base salary of £32’000 - £36’000 (depending on experience) and broad benefits package.

What You’ll Do

* Own and manage the short-term resource planning cycle (> 8 weeks)

* Verify the demand forecast prior to creating a rolling schedule pattern that you’ll optimise regularly to cater for local changes, events and alterations in expected demand

* Effectively manage ‘off-line’ ...