Position Overview
Duties and Responsibilities of a Restaurant Captain1. Supervising Restaurant Staff Supervise waiters, stewards, and busboys Allocate duties and table sections Ensure staff grooming and discipline Train new employees on service standards 2. Ensuring Excellent Guest Service Welcome and assist guests Handle guest complaints politely and professionally Ensure customer satisfaction throughout service Maintain service quality and hospitality standards 3. Coordinating Restaurant OperationsEnsure smooth coordination between kitchen and service staff Monitor food service timing Check table setup and cleanliness before service Ensure proper restaurant ambience and readiness 4. Taking Orders and Assisting Service 6 Assist guests with menu recommendations Take food and beverage orders when needed Ensure correct serving procedures Monitor food presentation and accuracy 5. Billing and Cash HandlingVerify guest bills before presentation Coordinate with cashier for accurate billing Handle payment-rela...