Candidate Profile

• 2-4 years of Restaurant Manager experience in 5-star luxury hotels or simila
• Demonstrated track record of improving guest satisfaction scores and upholding brand standard
• Strong leadership, coaching, and interpersonal skill
• Proficiency in POS systems and guest feedback platform

Role Overview

Lead daily operations of the all-day dining outlet with an unwavering focus on guest satisfaction and strict adherence to brand standards - ensuring every guest, at every meal period, receives a consistent, memorable experience that reflects the brand's identity and value

Key Responsibilities

Guest Satisfaction (Top Priority)

• Champion a guest-first culture; personally engage with guests during service to gather feedback and ensure expectations are exceeded
• Proactively identify and resolve service issues before they escal; own service recovery when things go wro...