Job Summary Reporting to the Operations Manager, you will lead the Front of House Team to deliver efficient, consistent service in fast-paced restaurants and cafes, supporting team members and ensuring smooth daily operations. Responsibilities Manage daily restaurant operations, including cleanliness, organization, and staffing to ensure smooth service delivery Perform opening, mid, and closing shift duties to maintain operational standards Lead guest relations and execute guest recovery strategies to enhance customer satisfaction Set and model exceptional guest service standards for all front-of-house staff Monitor and evaluate staff performance, holding team members accountable to company guidelines Recommend hiring and termination decisions to management based on staff performance and operational needs Coach, develop, and discipline front-of-house employees through ongoing feedback and performance management Collaborate with Logistics and Procurement teams to manage supply deliverie...