Lead customer service excellence at a retail environment as a Customer Service Manager. This full-time permanent role focuses on enhancing customer experience and operational efficiency across locations.
In this role, you will oversee daily customer service operations at retail sites in Corner Brook and Stephenville. Your responsibilities include supervising staff, developing service policies, and analyzing customer feedback for quality improvements. You will play a key role in recruiting and training staff while managing operational budgets.
Key Responsibilities:
• Plan and evaluate daily customer service operations
• Develop service policies to enhance operational efficiency
• Manage and support retail sales supervisors and staff
• Monitor customer satisfaction and implement improvements
• Resolve complex customer complaints professionally
Requirements:
• Secondary school completion required
• College diploma in related field is an asset
• At least 1 ...