About the job Retail Experience Specialist

The Retail Experience Specialist drives Beauty Advisor (BA) capability and in-store customer experience across both Watsons (modern trade) and kiosk channels. This role focuses on improving selling behavior, product knowledge, and customer engagement to increase conversion and ensure consistent brand experience across all locations. Working in partnership with the Retail Execution Lead, this role supports the field team through structured coaching, training, and capability development.

Job Summary

The Retail Experience Specialist drives Beauty Advisor (BA) capability and in-store customer experience across both Watsons (modern trade) and kiosk channels. This role focuses on improving selling behavior, product knowledge, and customer engagement to increase conversion and ensure consistent brand experience across all locations. Working in partnership with the Retail Execution Lead, this role supports the field t...