WHAT YOU WILL DO

As Retail Labour & Productivity Manager, you lead and develop a specialist team while owning the global frameworks for labour standards, workforce planning and productivity across our retail formats. You set the foundations for how labour is planned, deployed and measured, ensuring the right balance between productivity, fairness, customer experience and operational efficiency.

You will:

• Lead, coach and develop a specialist team, setting clear direction, priorities and ways of working
• Own and continuously improve the end‑to‑end time library, ensuring activity‑based labour standards are accurate, data‑driven and reflect real store operations
• Define and evolve the role architecture across retail formats, ensuring clarity, consistency and alignment with the operating model
• Develop and maintain demand and volume driver models, using key predictors such as traffi...