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Retail Operations Manager

Company

Staff Solutions

Location

Dolphin Coast, KwaZulu-Natal

Posted

June 17, 2026

Position Overview

Primary Responsibilities


  • Lead and support a team of 4 Area Managers in overseeing day-to-day operations across retail sites to ensure smooth, safe, and compliant operations.

  • Support and manage the Retail Support Officer to deliver outstanding performance.

  • Monitor and analyse sales, margin, and volume performance across all sites. Identify

  • underperforming retail sites and implement corrective action plans.

  • Translate the Retail Director’s strategic objectives into operational plans and guide Area Managers in execution.

  • Ensure all retail sites maintain brand, safety, health, environmental and quality (SHEQ)

  • Conduct regular audits and follow-ups.

  • Drive initiatives to improve customer service and ensure consistent, high-quality customers interactions at all retail sites.

  • Provide leadership and support to Area Managers, helping them grow their capabilities.

  • Promote a...

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